Silence FAQs

What are the advantages of Silence scooters?

First of all, Silence Scooters accelerate faster, than a regular 125cc combustion engine. In fact, the S01 and the S02 High Speed only take 3.9 seconds to accelerate from 0 to 50 km/h. Furthermore, Silence scooters do not cause any noise, emissions or vibrations and are almost maintenance free. This increases the stability of your scooter and provides you a comfortable and new driving experience.

What type of driving license is required to drive a Silence scooter?

Both the S01 and the S02 High Speed are equivalent to a 125cc class scooter, which means that one of the following driving licenses is required:

  • A
  • A1
  • B100 – After 7 hours of theoretical and practical lessons, you will be allowed to drive a 125cc scooter, however only in Luxembourg.

For the S02 Low Speed, which is equivalent to a 50cc class scooter, the regular car drivers license (B) is sufficient.

What features do the scooters offer?

With a range of up to 149 km (depending on the model), Silence scooters are designed to give you a high-performance driving experience, superior to conventional combustion engines. The scooters offer 3 different driving modes and a reverse mode, full LED lighting and attractive extras such as connectivity via the Sim app, a regenerative brake and CBS system (Combined Braking System). A digital speedometer that displays speed, charging level, remaining kilometers and battery temperature are also included.

What types of batteries are available?

The S01 (both in 125 cc and 50 cc variant) and the S02 High Speed are equipped with a 5.6 kWh removable battery. With the S02 Low Speed you can choose between the small battery of 2 kWh and the 5.6 kWh battery.

How much time does it take to charge the battery?

2 kWh batteries take 3-4 hours to go from empty to fully charged and the 5.6kWh batteries take between 6 and 8 hours.

How do you charge the battery?

All of our scooters have a removable trolley-style battery system. Users can easily remove the battery of the scooter and directly charge it at a conventional socket. You also have the possibility to charge the battery inside the scooter, by plugging the SCHUKO cable into a conventional socket. Either way, no special plug is required.

What is the time life span of the battery?

The batteries have been developed by Silence. Even after 1000 charging cycles, the batteries still have a capacity of over 97%. They are manufactured in their own factory, according to European quality standards that guarantee the highest quality and safety. In the event of a breakdown or malfunction of the batteries, they can be replaced or repaired.

What can I do in case I experience any problems with my Silence scooter?

In case you’re facing any kind of difficulties with your scooter, you can contact us at [email protected] and we will take care of it.

Do the Silence Scooters have a guaranty?

Yes, the scooters as well as their battery, both have a warranty of 2 years. In order for your warranty to be valid, you need to charge your scooter at least once a month, even if you’re not driving it.

I would like to test a Silence Scooter. Can I schedule an appointment?

Of course! Feel free to message us at [email protected] to test one of our scooters.

Once I have bought a scooter, can you register it for me?

We can register your scooter for an additional charge of 150 € for 125 cc Scooters or 170,23 € for 50 cc scooters. Simply add your request in the comment section and our Team will contact you, after finalizing your order.

Please note that the registering process will increase the delivery/pick up time.
This only applies to Luxemburgish residents.

Can’t find the scooter model or color you’re looking for? Your favorite stock model is already sold out?

No worries, just contact us at [email protected] and we will get back to you to organize an individual order.

Does Silence ship outside of Luxembourg?

Yes, shipping is possible outside of Luxembourg upon individual request. For further information please contact [email protected]

What Accessories can I order for my Scooter?

Additional accessories like windshields, rear boxes and merchandise are available on request. Please contact us at [email protected], for more information.

Can I order more than one scooter? What about bulk orders?

If you want to order more than one scooter at a time, contact us at [email protected] for your special inquiry.

After completing my order, when can I expect to receive my scooter?

Usually, if you chose the pick-up option, you will receive your scooter within one to two weeks. If you chose the delivery option, your order can take between two and three weeks depending on your location.

Couldn’t find the answer you were looking for?

Do not hesitate to contact us at: [email protected] or +352 28 83 68 4811.

We will be happy to answer all your open questions.